Frequently Asked Questions

PipsPal is an AI-powered forex broker matching platform that helps traders find their ideal broker in 60 seconds. Instead of spending 20+ hours researching and comparing brokers manually, our advanced AI analyzes 100+ verified brokers across 100+ factors to provide personalized recommendations based on your unique trading profile.

Yes! PipsPal is 100% free to use. There are no hidden fees, subscription charges, or credit card requirements. You can complete the questionnaire, get your personalized broker matches, and access all our educational resources without paying anything.

Unlike traditional comparison sites that simply list brokers or show basic filters, PipsPal uses advanced AI to provide truly personalized recommendations:

• AI-Powered Matching: Our algorithm analyzes your complete trading profile, not just surface-level preferences
• Compatibility Scoring: Each broker receives a personalized compatibility score based on YOUR specific needs
• Detailed Explanations: We explain WHY each broker matches your profile
• Data Quality Verification: All broker data is verified and scored for accuracy
• 60-Second Results: Get comprehensive recommendations instantly, not after hours of research

You can use PipsPal without registering and still see sample broker matches. However, registration is required to unlock all your personalized recommendations.

Without Registration: You'll see 3-4 sample matches to give you an idea of how our AI works.

With Registration: You'll unlock all your matches, save your profile for future updates, and receive personalized broker insights.

Registration is free, takes 30 seconds, and only requires your name and email address.

Absolutely. We take data privacy seriously and employ industry-standard security measures to protect your information:

• Minimal Data Collection: We only ask for essential information (name, email, trading preferences)
• Secure Storage: All data is encrypted and stored on secure AWS servers
• No Sharing: We never sell or share your personal information with third parties
• GDPR Compliant: Our practices align with international data protection standards

You can read our full Privacy Policy for more details.

PipsPal is available globally! Our platform can be accessed from anywhere in the world. However, broker availability varies by region due to regulatory restrictions.

Important Note: While PipsPal is accessible worldwide, individual brokers may have restrictions on which countries they can accept clients from. Our AI takes your location into account when making recommendations to ensure you only see brokers available in your region.

Yes! PipsPal is fully responsive and works seamlessly on all devices including:

• Desktop computers (Windows, Mac, Linux)
• Tablets (iPad, Android tablets)
• Smartphones (iPhone, Android phones)

The experience is optimized for each device size, ensuring you can find your perfect broker match whether you're at your desk or on the go.

Our AI matching algorithm uses a sophisticated multi-factor analysis system to find your ideal broker:

Our AI analyzes 100+ factors across multiple categories:

• Your Profile: Experience level, capital size, risk tolerance, trading style, instrument preferences, platform needs, regulation priorities, trading goals
• Broker Attributes: Regulatory licenses, minimum deposits, spreads & commissions, available platforms, execution quality, instrument offerings, account types, customer support
• Specializations: Educational resources, scalping policies, CFD ranges, social trading features, professional trading tools, beginner-friendly features
• Reputation Metrics: Company age, tier classification, awards, public trading status, headquarters location

The compatibility score (shown as a percentage) indicates how well a broker matches your specific trading profile:

• 85-100%: Excellent Match - This broker aligns exceptionally well with your needs across all key criteria
• 70-84%: Very Good Match - Strong compatibility with minor trade-offs in some areas
• 55-69%: Good Match - Solid option that meets most of your requirements
• 40-54%: Fair Match - Acceptable but may require compromises in important areas
• Below 40%: Poor Match - Significant misalignment with your profile

We typically show you brokers with scores of 55% or higher to ensure quality recommendations.

Our AI matching system has been refined using data from 10,000+ successful matches and continuous feedback. The accuracy depends on:

• Complete Profiles: The more accurately you complete the questionnaire, the better your matches
• Data Verification: All broker data undergoes quality verification with scores displayed on each broker
• Regular Updates: We continuously update broker information to maintain accuracy

Yes! Your trading needs may change over time, and we encourage you to update your profile whenever:

• Your trading experience level increases
• Your available capital changes
• You want to explore different trading styles
• Your platform preferences change
• Your trading goals evolve

Simply complete the questionnaire again, and our AI will generate fresh recommendations based on your updated profile. Registered users can save multiple profiles.

If a popular broker isn't in your matches, it's because they didn't score high enough on your personalized compatibility assessment. Common reasons include:

• Minimum Deposit: Their minimum deposit exceeds your capital range
• Platform: They don't offer your preferred trading platform
• Trading Style: Their spreads or policies don't suit your trading style (e.g., scalping restrictions)
• Regulation: They don't meet your regulatory requirements
• Specialization: They lack features important to your trading goals

You can browse all 100+ brokers in our "All Brokers" tab and use the "Check My Match" feature to see why a specific broker scored the way it did for your profile.

Registration serves several important purposes:

• Security: Email verification helps prevent spam and ensures you're a real person
• Personalization: We can save your profile and preferences for future visits
• Quality: Registration helps us maintain a high-quality platform by preventing abuse
• Updates: We can notify you about new brokers or features that match your profile

Registration is quick (30 seconds), free, and only requires your name and email address.

Email verification is a simple 3-step process:

Pro Tip: Keep your browser tab open while verifying - your matches will load automatically after verification!

If you haven't received your verification email within 5 minutes:

1. Check Spam/Junk Folder: Verification emails sometimes end up here. Look for an email from support@pipspal.com
2. Check Promotions Tab: In Gmail, check your Promotions or Updates tabs
3. Verify Email Address: Make sure you entered your email correctly
4. Wait a Few Minutes: Emails can sometimes take 5-10 minutes to arrive
5. Try Again: Complete the questionnaire again with the correct email
6. Contact Support: If you still don't receive it, email us at support@pipspal.com

Verification links are valid for 24 hours from the time you register. This security measure helps protect your account.

If your verification link expires:

• Simply complete the questionnaire again
• Use the same email address
• You'll receive a new verification link
• Your original matches will still be available

Currently, you cannot change your registered email address directly through the platform. However, you have two options:

1. Create New Account: Register with your new email address and complete the questionnaire again (takes 60 seconds)
2. Contact Support: Email support@pipspal.com with your old and new email addresses, and we'll manually update it for you within 24 hours

PipsPal's database includes 100+ verified forex and CFD brokers from around the world. Our database includes:

• Premium brokers (top-tier regulation, institutional quality)
• Professional brokers (strong regulation, competitive pricing)
• Standard brokers (reliable, beginner-friendly options)
• Specialized brokers (social trading, crypto, etc.)

We continuously add new brokers and remove those that no longer meet our quality standards.

Yes, all brokers in our database are regulated by at least one financial authority. However, the quality and strictness of regulation varies:

Our AI prioritizes brokers with stronger regulation based on your "Regulation Importance" setting in the questionnaire.

We maintain up-to-date broker information through multiple methods:

• Automated Updates: Core data (spreads, platforms, accounts) is verified weekly through automated systems
• Manual Verification: Critical information (regulation, company details) is manually verified monthly
• Real-Time Monitoring: We monitor broker websites and regulatory announcements for significant changes
• User Reports: We investigate and verify any discrepancies reported by users within 48 hours

We classify brokers into tiers based on multiple objective criteria:

Yes! We welcome broker recommendations from our community. To request a broker addition:

1. Email us at support@pipspal.com with the broker name
2. Include why you think they should be added
3. Optionally provide their website URL

We'll evaluate the broker based on our criteria:

• Proper regulatory licensing
• Positive industry reputation
• Sufficient operational history
• Publicly available pricing and terms

If the broker meets our standards, we'll add them within 2-4 weeks and notify you.

Yes, we're transparent about this: PipsPal earns referral commissions when users sign up with brokers through our platform. This is how we keep the service free for traders.

Our business model aligns with your success: we only earn when you find a broker that truly matches your needs and sign up with them.